Shipping & Delivery Policy

Shipping & Delivery Policy

Effective Date: July 1, 2026

At Farmvora, we are committed to delivering fresh, high-quality farm products safely and efficiently. This Shipping & Delivery Policy explains how we process and deliver orders placed on farmvora.ng.

1. Shipping Coverage

We proudly deliver to customers across Nigeria and all African countries.

If you are located outside Africa, we may still be able to arrange delivery upon request. Please contact our customer support team before placing your order so we can confirm availability, shipping options, costs, and estimated delivery times.

2. Shipping Fees

Shipping is not free.

Shipping charges are calculated based on factors such as:

  • Delivery destination
  • Order size and weight
  • Type of products ordered
  • Preferred shipping method

The applicable shipping fee will be displayed during checkout before you complete your purchase.

3. Order Processing

Orders are processed after payment has been successfully confirmed.

Most orders are prepared within 1–3 business days, although processing times may vary depending on product availability, order volume, and public holidays.

4. Delivery Times

Estimated delivery times are as follows:

  • Nigeria: 1–5 business days
  • Other African countries: 3–10 business days
  • Outside Africa (upon request): Delivery times will be communicated after shipping arrangements have been confirmed.

These timeframes are estimates and may vary due to customs procedures, courier operations, weather conditions, or other circumstances beyond our control.

5. Delivery of Perishable Products

Many of our products, including fresh eggs, poultry, and fish, are perishable. We take extra care in packaging and handling to help preserve product quality during transit.

Customers are encouraged to inspect their orders upon delivery and notify us within 24 hours if there are any issues with the shipment.

6. Shipping Delays

While we work with reliable logistics partners, occasional delays may occur due to:

  • Weather conditions
  • Customs inspections
  • Public holidays
  • High shipping volumes
  • Events beyond our reasonable control

Farmvora is not liable for delays caused by third-party shipping providers or unforeseen circumstances.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Farmvora is not responsible for delays, additional charges, or failed deliveries resulting from incorrect or incomplete addresses or contact information.

If an order is returned due to incorrect delivery details, additional shipping charges may apply for reshipment.

8. Order Tracking

Where available, tracking information will be provided after your order has been shipped, allowing you to monitor its delivery status.

9. International Shipping

For deliveries outside Nigeria, customers are responsible for complying with the import regulations of their destination country.

Any customs duties, import taxes, or additional fees imposed by local authorities are the responsibility of the customer unless otherwise agreed.

10. Contact Us

If you have any questions about shipping, delivery times, or international orders, please contact us.

Farmvora

Website: farmvora.ng

Email: support@farmvora.ng

Business Hours: Monday – Saturday, 8:00 AM – 6:00 PM