Return & Refund Policy

Effective Date: July 1, 2026

At Farmvora, customer satisfaction is important to us. We take great care to ensure that every order is fresh, accurately packed, and delivered in excellent condition.

Returns

Because many of our products are perishable, including fresh eggs, poultry, fish, and other farm products, we generally do not accept returns after delivery.

However, returns or replacements may be considered if:

• You received the wrong item.
• Your order arrived damaged.
• The product was spoiled or unfit for consumption upon delivery.
• The quantity delivered differs from your confirmed order.

Reporting an Issue

If you experience any of the above, please contact us within 24 hours of receiving your order.

Please provide:

• Your order number
• Photos or videos showing the issue
• A brief description of the problem

Refunds

If your request is approved, we may offer:

• A full refund
• A partial refund
• A replacement product
• Store credit (where applicable)

Refunds are processed using the original payment method and typically take 5–10 business days, depending on your bank or payment provider.

Non-Refundable Items

Refunds will not be issued for:

• Incorrect delivery information provided by the customer
• Delays caused by customs or courier services
• Change of mind after the order has been shipped
• Products that have been consumed, altered, or improperly stored after delivery

Contact Us

For return or refund requests, contact us at:

Email: support@farmvora.ng

Website: farmvora.ng